Bora Özkent is a key-note speaker, consultant, trainer and writer on Customer Experience, Innovation and Strategy. Özkent has designed and delivered training&consulting services on Innovation, Strategy Facilitation and Customer Experience Management over 100 companies since 2003. Özkent completed Middle East Technical University Management Faculty in 1991. He gained his Executive MBA degree from Koç University in 1996. He has completed Harvard Business School Strategic Retail Management Certification Program in 1998. Özkent worked for Arthur Andersen Audit (İstanbul), Arthur Andersen Business Consulting (İstanbul ve Chicago), Türkmen Holding (İstanbul) and Fed Training (İstanbul) in various managerial positions between 1991-2008. During his career life Özkent has acquired different perspectives as a trainer, as a consultant and as a business man.

In 2008, Bora Özkent decided to become an entrepreneur and established Özkent&Taysever. With his diverse background Özkent's areas of expertise include Innovation (Most Recognized Trainer in Turkey), Strategy, Creativity, Change Management and Customer Experience Management.

Bora Özkent delivers the first and only Customer Experience Management Certification Program in Turkey.

Employee Experience Management

Your Employees are Your Customers NOW!
In all markets, organizations face competition as a result of the demand for highly motivated and talented staff. All organizations are obliged to develop innovative approaches and strategies for their workforce likewise for their customers, especially if they are active in growing economies like Turkey.
Additionally, it is getting harder every day to maintain motivation and engagement of employees as well. The new generation employees do not respond to classical motivation and engagement methodologies. Their expectations and desires are substantially different. Organizations cannot meet these expectations and desires with conventional human resource management techniques any more.
The rules of the game have changed!
It's a must: Human resources should perceive their employees as their customers NOW.

Delivering WOW Experiences to Employees
Employee Experience Management means, creating strong and positive memories in your employees' minds and hearts, which they will always remember and share.
Employee Experience Management involves various methods and innovative practices to attract, motivate and ensure engagement of new generation employees for organizations.
Focusing on analyzing, enhancing and differentiating the experience at every touch point of employees with the organization, Employee Experience Management, will take an important part in human resource managers' agendas in the near future.
Providing consultancy to the leading companies in this field, Bora Özkent will introduce the world of Employee Experience Management in his one-hour seminar. In his seminar Özkent will provide examples and real-life results from the projects he carried out with leading companies in Turkey.